Frequently Asked Questions
Everything you need to know about your FAO Schwarz fashion experience.
What is your standard shipping policy for apparel and accessories?
We offer standard shipping across the United States, typically arriving within 5-7 business days. Expedited shipping options are available at checkout for those who need their fashion finds sooner.
How do I return an item that doesn't fit?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please use our online return portal to generate a prepaid shipping label.
Do you provide a size guide for children's clothing?
Yes, each product page features a comprehensive size chart including measurements for height and weight to help you find the perfect fit for every age.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout.
Are your designer collaborations limited edition?
Many of our exclusive fashion partnerships are produced in limited quantities. We recommend signing up for our newsletter to receive early access to new collection drops.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey to your door.